Computercentric has been supporting businesses since 2005, and our team works from 200 Rookery Lane, Aldridge, WS9 8NP. Being based here shapes how we work: most problems are fixed remotely, and when something needs hands-on attention, an engineer is only a short drive away.
We provide IT support for small businesses and growing SMEs, from offices with a handful of users to organisations with their own IT staff, with day-to-day support built around the way your team works. If you also need connectivity, telecoms, cloud services or hardware, our IT services in Aldridge bring all of that together under one provider.
Local IT support from Rookery Lane
Being based in Aldridge means we know the area our clients work in, from offices in the town centre to the industrial units on Middlemore Lane and Empire Industrial Park.
We support businesses across Aldridge and nearby Walsall Wood, Streetly, Brownhills, Stonnall, Pelsall and Great Barr, as well as the rest of the Walsall borough.
Most everyday issues are quickest to fix remotely. When a problem needs an engineer in the building, such as a failed switch, a Wi-Fi fault or new equipment to install, we are only minutes away, and for urgent problems we can often be with you the same day.
How our IT support works
Good IT support is less about the tools and more about what happens when someone in your team has a problem. This is what you can expect from us.
- Helpdesk support: Your staff can log issues through our online helpdesk, by email, phone or WhatsApp, and speak to engineers who know your systems, not a call centre working through a script.
- Remote fixes: Most user, software, email and Microsoft 365 problems are resolved remotely, often while you are still on the phone.
- On-site engineering: Hardware faults, network and Wi-Fi problems, installations and office moves are handled by engineers who visit in person.
- Monitoring and maintenance: Our monitoring tools watch servers, devices and backups around the clock and alert us to warning signs. Updates and security patches are applied on a planned schedule, so many problems are dealt with before anyone notices.
- Escalation: If a problem involves a third party, such as your broadband provider or a software vendor, we take ownership and chase it for you.
This proactive approach to IT support reduces the number of problems that interrupt your working day, rather than simply fixing them faster.
Fully managed or working alongside your IT team
Some businesses want us to be their entire IT department. Others already have an IT person or small team and need extra depth. We support both.
Fully managed, outsourced IT support
We take responsibility for your users, devices, servers, network, security and backups, and act as your single point of contact for IT suppliers. This suits businesses without in-house IT staff that want dependable support and predictable costs. Our guide on why businesses outsource IT support explains when this model works best.
Co-managed IT support
If you have internal IT staff, we work alongside them rather than replacing them. Think Insurance in Walsall, a specialist insurer with more than 100 employees, is a good example. Its in-house team handles day-to-day issues, while we provide second and third-line support for network infrastructure and servers, together with connectivity, security and Microsoft 365 services.
Aldridge businesses we support
The best evidence of how our IT support works in practice comes from businesses on our own doorstep.
In-Comm Training
In-Comm Training, an apprenticeship and training provider in Aldridge, has worked with us for more than 20 years. We look after its IT support, Microsoft 365, connectivity, cybersecurity, backup, telephone systems, networks and Wi-Fi, and its staff and trainees use equipment supplied through our TechPlan IT leasing service.
Vesta Space
We have supported Vesta Space, an Aldridge furniture manufacturer, since the business was being planned in 2017. We helped put its technology foundations in place and now provide IT support, Microsoft 365, broadband, hosted telephony, cybersecurity, backup and networking as it grows.
Beyond Aldridge, we also support multi-site organisations such as San Carlo, with restaurants across the UK, and Goodwill Solutions CIC, a logistics social enterprise.
Security, Microsoft 365 and backup as part of your support
IT support is no longer only about fixing faults. Our support covers the areas that most often cause serious disruption for small businesses.
- Cybersecurity: Endpoint protection, managed firewalls, email filtering, patching and practical advice to reduce the risk of phishing and ransomware.
- Microsoft 365: User accounts, email, Teams, SharePoint and OneDrive, plus the Microsoft 365 security settings many businesses never switch on.
- Backup and recovery: Managed backup systems with regular checks, so data can be restored when a device fails or files are lost.
Why businesses choose Computercentric
- Genuinely local: Our team works from Aldridge, not a regional hub or a national call centre.
- Long-term relationships: Some clients have been with us for more than 20 years, so we know their systems and their people.
- Plain-English advice: We explain the options clearly and recommend what your business actually needs.
- Experience across sectors: From training providers and manufacturers to insurers and hospitality groups, we support a range of sectors with very different IT demands.
IT support in Aldridge: frequently asked questions
Where are you based?
Our office is at 200 Rookery Lane, Aldridge, Walsall, WS9 8NP. We support businesses in Aldridge, across the Walsall borough and throughout the wider West Midlands.
Do you provide on-site IT support?
Yes. Most issues are resolved remotely because it is usually the fastest option, but our engineers visit whenever hardware, networks, installations or office moves need hands-on work. For businesses close to our office, urgent visits can often happen the same day.
What are your support hours?
Our helpdesk is open from 09:00 to 17:00, Monday to Friday. Emergency out-of-hours support is available for businesses that include it in their support agreement, and our monitoring tools run around the clock, alerting us to critical issues. Planned work such as upgrades and migrations can also be scheduled outside working hours.
Can you work with our existing IT person?
Yes. Co-managed support gives internal IT staff extra capacity, specialist expertise and cover for holidays and absences, while they stay in charge of day-to-day decisions.
How much does IT support cost for a small business?
It depends on the number of users and devices, how complex your systems are and the level of support you need. A small office has very different requirements from a manufacturer running servers and production systems. Our guide to IT support costs for small businesses explains the main pricing models, and we can give you a tailored quote once we understand your setup.
Can you help when we move office or open a new site?
Yes. We plan and carry out office moves, set up networks and connectivity at new sites, and supply and configure equipment, so your staff can get back to work with minimal disruption.
IT support across the wider West Midlands
If your business has sites beyond Aldridge, we can support every location as one IT environment, with the same team and standards. We also provide IT support in:
Talk to an IT company based in Aldridge
If your IT keeps getting in the way, or you simply want support from people you can actually meet, we are just down the road on Rookery Lane.
- Call us on 01922 830000 to speak with one of our IT specialists.
- Book a free consultation and we will review your current setup and recommend practical next steps.
- Use our online contact form and we will get back to you promptly.
