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Legal Stuff
Below you can find all the exciting terms and conditions, and policies and procedures governing how we operate, and the services we provide to our clients. You can email or print the documents you need using the cog icon on the right, or click through to read the documents in their entirety.
Our Broadband Connectivity Service Agreement provides details regarding our broadband services portfolio, and what level of service and applicable compensations you can expect as a user of these services.
Broadband includes ADSL, ADSL2 and 2+, FTTC (fibre to the cabinet), FTTP (fibre to the premises).
Our Ethernet Connectivity Service Agreement provides details regarding our Ethernet Services portfolio, and what level of service and applicable compensations you can expect as a user of these services.
Our Ethernet Service Provisioning Guide explains everything you need to know about the Ethernet Service ordering and installation process.
Terms and conditions governing the use of our CallSwitch VoIP platform.
Our general terms and conditions of business. These terms apply to everything we do, although product and service-specific terms may also apply.
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