Computercentric was founded on a clear principle.
We want to bring affordable, first-rate IT services to our customers, so their businesses can become more efficient, more productive and more successful.
In it for the Long Term
We see a lot of new customers who have been misled by less professional companies or individuals who are keen to make a quick, short-term sale. Our industry is one where it is easy for unscrupulous companies to abuse their position of trust in the interests of a quick profit. We don’t work that way.
Our business is built on long-term relationships with our customers. That’t the only way we get to understand their business processes from end-to-end, and it’s based on that level of understanding that we can make suitable recommendations to our customers, which always have their interests and needs at heart.
Never Lost a Customer
We’ve been in business since 2005, and we’re really proud of the fact that we’ve never lost a customer to our competitors*.
This demonstrates our commitment to our customers’ satisfaction.
*Strictly speaking, we did lose two clients to a competitor. They both came back through.
Built by our Customers
Since we started, we’ve (rather lazily) never undertaken any significant marketing activity to grow our business. That’s because our customers have supported us over the years by continually referring new customers to us. We’re almost entirely built on word-of-mouth and recommendation. It takes a level of trust and recognition for someone to make a valued referral, and we are thankful to our existing customers for this support.
We Play Fair
We’re not interested in ripping people off! As part of our long-term strategy, we’re more interested in looking after our customers and keeping them happy. We never over-charge, and we always deliver value for money. We have a number of customers who we first met in 2005 when they were new or nearly-new start-ups with a single computer. The same customers are still with us, although their needs have changed as their businesses have grown, and whilst many suppliers or partners in their businesses have come and gone, they still consider Computercentric their first choice for their IT requirements.
